We accept the following payment methods:

• Visa
• Visa Debit
• Solo
• Maestro
• American Express
• Electron
• Paypal
• Apple Pay

You will receive an email confirmation once we have received your order. Then another email once it has been dispatched.

We reserves the right to withhold any order for security reasons. In such cases, the affected customers will be notified. We also reserve the right to cancel an order if we are unable to verify the shipping and billing information.

All transactions are charged in GBP. The final amount will be determined by the conversion rate charged by your credit card company at the actual time of payment. Due to currency fluctuations, the final total shown on the order confirmation may differ slightly from the actual charge in your own currency.

• Items must be returned within 14 days of receipt.
• Items must be unworn and unwashed.
• Items must have all tags attached.

For UK and ROI customers, you are able to return unsuitable items within 14 days of receipt. For International customers, please return unsuitable items within 28 days of recieving your parcel. Please return unsuitable items in their original packaging.

We aim to process and refund your return ASAP, however it can take up to 14 days (21 days International) for your return to be processed, and another 7 days for it to reach your account.

As soon as we have processed your return, you will receive an email confirmation.

You can exchange an item please fill out the Returns and Exchange form enclosed in your parcel.

Please pack your item securely to prevent loss or damage during transit with all original packaging. 

In case a customer refuses to accept the parcel for one of the following reason, but not limited to these:

• customs
• taxes
• and/ or duties

The shipping cost will not be refunded. Therefore, the customer will also be charged for the return of the parcel, as per costing provided by the carrier, which may not be the same as outbound shipping cost.

We highly recommend that you use a tracked delivery option from the UK and outside the UK.

Please send your returns to:

Urban Islamic Wear
156 Kyverdake Road,
London
N16 6PU
United Kingdom